Email me privately at firstname.lastname@example.org. I need to know who you are and verify your subscription.
Part of the problem is if you originally purchased and installed the CD-ROM version, you don't want to install the trial version. However, you probably still can't install the Directory sofwtare from the CD until it's removed from your "Programs and Features" within Windows 10.
EMail me - we'll get this corected. Thank you for your support!