#5 – Norton Problem

Posted in ‘U.S. Military Campgrounds Directory’
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Friday, 17 April 2015 17:31 UTC
Jhardenbrook
Hi, Larry, yes I just downloaded the 7 day trial program and got the same norton messagee.  This time I copied it.  I am thinking, it must be somethings in your update, as I have never hada problem before.  This is what Im  getting:   Discovered: May 22, 2013Updated: May 24, 2013 1:45:21 PMType: Trojan, VirusSystems Affected: Windows 2000, Windows 7, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP   Suspicious.Cloud.9 is a detection technology designed to detect entirely new malware threats without traditional signatures. This technology is aimed at detecting malicious software that has been intentionally mutated or morphed by attackers. Antivirus Protection Dates Initial Rapid Release version May 22, 2013 Latest Rapid Release version May 22, 2013 Initial Daily Certified version May 22, 2013 Latest Daily Certified version May 22, 2013 Initial Weekly Certified release date May 22, 2013 Click here for a more detailed description of Rapid Release and Daily Certified virus definitions. Threat Assessment Wild Wild Level: Low Number of Infections: 0 - 49 Number of Sites: 0 - 2 Geographical Distribution: Low Threat Containment: Easy Removal: Easy Damage Damage Level: Low Distribution
Saturday, 25 April 2015 23:19 UTC
LFAdmin

This problem turned out to be the result of Norton's latest virus "definition" update. Norton started reporting that the Directory software contained the "Trojan.Gen" virus. This was a "false positive" detection. I submitted the Directory software to Norton for their evaluation. They quickly did an analysis of the U.S. Military Campgrounds Directory and confirmed that this is a "false positive". There is no trojan or virus in the Directory software.

Here's their reply:

"Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

               88BBC854CA460AAFCF7ADF65B4C09F3C - US_Military_Campgrounds.exe

The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://securityresponse.symantec.com/avcenter/defs.download.html"

In the meantime, when (if) Norton reports a virus in the Directory software, Norton will "quarantine" the Directory software. Youc an go into Norton and restore the Directory software from the quarantine area. In addition, you'll need to tell Norton to "exempt" this file from further detection. Please refer to your version of Norton Anto-Virus on how to restore a file from quarantine.

I apologize for this inconvienence, but I have no control over what other companies do. At least Norton responded quickly and admitted it was their error.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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